Refund Policy
Return and Refund Policy of La Vie Ottawa
At La Vie Ottawa, we strive to provide all our customers with excellent service and an enjoyable shopping experience. Our return and refund policy is carefully crafted to ensure maximum satisfaction under certain conditions. Please read the following guidelines carefully regarding returns and refunds.
100% Return Guarantee on New Products
We offer a full return guarantee on all new products, except for promotional items. Sale items are excluded from this guarantee.
No Refunds for Sale Items
Items purchased during a sale are not eligible for a refund. These purchases are final and cannot be returned or exchanged, even for incorrect sizing.
Return Shipping Costs
Customers are responsible for return shipping costs. La Vie Ottawa does not reimburse return shipping costs and is not liable for any expenses incurred during the return process. Please refer to our general terms and conditions for more details.
Return Notification Deadline
Returns must be reported within 30 days of receiving the item. After this period, returns will no longer be accepted. Please adhere to this timeframe to qualify for a return.
Exchanges for Sale Items
Sale items cannot be exchanged, even for incorrect sizing. Please ensure you choose the correct size before completing your purchase.
100% Guarantee on Defective Items
We offer a full guarantee on all defective items. If a product shows manufacturing defects, it can be returned for a full refund or exchange, depending on your preference.
Return Process
To start a return, please email info@lavieottawa.ca. Once your return is approved, you will receive detailed instructions on how to complete the return process.
Requirement for a Return Form
Returns without a completed return form cannot be processed. Please ensure you include this form with your return to ensure proper processing of your request.
Conclusion
La Vie Ottawa strives to ensure customer satisfaction. By adhering to our return and refund policy, we ensure that all returns are handled efficiently and fairly. For questions or concerns, please contact our customer service at info@lavieottawa.ca.